Frequently Asked Questions
Pricing & accounts
Do I need an account to see prices?
No — prices are shown to everyone. An account is only needed to order: register a free account, verify your email, and our team approves it for B2B purchasing — usually within one business day.
What currency are prices shown in?
Your account's market (set from your country at registration) determines the currency: EUR for Europe, USD for North America and Australia/New Zealand.
Do you offer net-terms / invoice billing?
Approved B2B customers may request net-30 terms after the first prepaid order. Contact sales@powerpartspro.com with your company details.
Catalog & parts
How do I find a part by OEM number?
Use the search bar at the top of any page. We index the primary OEM number, all known cross-references, and superseded part numbers. Partial matches work — e.g. searching 504 returns every part containing that fragment.
The part I need isn't in the catalog. What now?
Use Request a Quote. Include the OEM number, engine model, and quantity. We respond within 1 business day with availability, lead time, and a quoted price.
Are aftermarket or used parts available?
Yes — when listed. Aftermarket parts are clearly marked on the product page and carry a separate warranty. Used parts are sold as-is with a 30-day functional guarantee. Custom-ordered items are non-refundable.
Shipping
How fast do orders ship?
In-stock items ship the same business day if ordered before 14:00 EET, otherwise next business day. Transit time is 3–7 business days worldwide via express courier (FedEx and UPS). Larger components (short blocks, engines) ship by freight — expect 7–14 business days.
Do you ship to my country?
We ship worldwide. Major destinations: EU, UK, US, Canada, Australia, New Zealand. For other countries, contact us first to confirm logistics.
Who pays customs duties?
The buyer. Duties and import VAT are not included in the order total. We provide a commercial invoice and HS codes so customs clearance is quick.
Returns & warranty
What's your return policy?
Contact sales@powerpartspro.com within 14 days of receipt for a Return Merchandise Authorization (RMA) number. Items must be unused and in original packaging. See the full Shipping & Returns policy for details.
What warranty do you offer?
Genuine OEM parts carry the manufacturer's warranty — typically 12 months. Remanufactured engines and short blocks carry a 12-month limited warranty against defects in materials or workmanship. Used parts include a 30-day functional guarantee.
A part arrived damaged. What do I do?
Photograph the box and the damaged part before unpacking further. Email the photos plus your order number to sales@powerpartspro.com within 48 hours. We file the carrier claim and ship a replacement immediately.
Payment
What payment methods do you accept?
Stripe-processed cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. SEPA bank transfer is available for EU orders over €1,000 — contact us for wire details. We never store card numbers.
Still have questions?
Email sales@powerpartspro.com or call +370 677 00900 during business hours.