Shipping & Returns
Shipping
Where we ship
Worldwide. Primary lanes: EU, UK, US, Canada, Australia, New Zealand. Contact us first if shipping to other countries to confirm carrier coverage.
Carriers
We quote live rates from FedEx and UPS for every order at checkout and you pay whichever is cheaper for your address and weight — there is no fixed default carrier. Oversized items (engines, short blocks, and orders over 50 kg) are quoted per order via Request a Quote.
Transit times (business days)
| Destination | Express | Freight |
|---|---|---|
| EU | 2–4 | 5–10 |
| UK | 2–4 | 5–10 |
| US / Canada | 3–6 | 10–14 |
| Australia / NZ | 4–7 | 14–21 |
Cutoff times
Orders confirmed before 14:00 EET ship the same business day. After 14:00 — next business day. We don't ship on Lithuanian public holidays; affected orders go out the next working day.
Shipping costs
Calculated live at checkout: we query our carriers with your exact delivery address and parcel weight, and show you their actual rates before you pay.
- Parcel items: live carrier rates (FedEx / UPS), shown at checkout before you pay
- Oversized or freight items: quoted per order via Request a Quote
Customs and duties
The buyer is the importer of record and is responsible for any import duties, taxes, or brokerage fees levied by the destination country. We provide:
- A commercial invoice with declared value and currency
- HS tariff codes for each line item
- Country of origin (Lithuania / Italy / Germany depending on OEM)
This makes customs clearance straightforward — typically same-day at most EU ports, 1–3 days for transatlantic shipments.
Returns
Return window
You may return unused, undamaged parts in original packaging within 14 days of delivery. Custom-ordered or special-procurement items are non-refundable.
How to start a return
- Email sales@powerpartspro.com with your order number and reason
- We issue an RMA number within 1 business day
- Ship the part back to our Kaunas warehouse at your cost using a tracked carrier
- We inspect on arrival (typically 1–2 business days) and refund the original payment method
Restocking fee
A 15% restocking fee applies to returns of in-stock items unless the return is due to our error (wrong part shipped, manufacturing defect). Custom orders are non-returnable.
Damaged in transit
Document and report damage within 48 hours of delivery:
- Photograph the box, packaging, and damaged item before unpacking further
- Email photos + order number to sales@powerpartspro.com
- We file the carrier claim — you do not need to
- We ship a replacement immediately on confirmation; the damaged part is collected by the carrier
Warranty
OEM parts
Carry the manufacturer's standard warranty — typically 12 months from date of installation, against defects in materials or workmanship. Warranty terms vary by manufacturer; check the OEM documentation that ships with the part.
Remanufactured engines and short blocks
12 months limited warranty against defects in materials or workmanship from the date of delivery. Warranty is void if:
- The engine is operated outside the manufacturer's spec sheet (RPM, oil grade, coolant)
- Damage results from improper installation, lack of maintenance, or operator error
- The unit has been disassembled or modified
Warranty covers the cost of the replacement core; labor and recovery costs are not covered.
Used parts
30-day functional guarantee — if the part fails to function as described within 30 days of delivery, we replace it or refund the purchase price. Cosmetic wear consistent with the product description is not covered.
Contact
Questions about shipping or a return in progress?
- Email: sales@powerpartspro.com
- Phone: +370 677 00900
- Hours: Monday–Friday, 09:00–18:00 EET